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Smart chatbots service: chatbots · en-US

Chatbots that actually talk.

Conversational AI for WhatsApp, Instagram, Messenger and the web. They serve customers 24/7, understand context and turn visitors into customers.

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Platforms

Where can your chatbot live?

We build for all the major messaging platforms.

WhatsApp Business API

Professional customer service with multiple agents, interactive buttons and integrations.

Bulk messaging
Product catalog
Buttons and lists
Webhooks

Instagram DM

Automatic replies in your DMs with your brand personality.

Automated Stories
Quick replies
Lead capture
Polls

Messenger

A bot connected to your Facebook page for lead capture and customer service.

Click-to-Messenger ads
Persistent menus
Payments
Referrals

Web Chat

A custom widget on your website with full branding.

Custom design
Handoff to a human
Chat history
Forms

Telegram

Powerful bots with commands, groups and automated channels.

Custom commands
Inline keyboards
Automated groups
File sharing

E-mail

Smart replies and automatic e-mail triage.

Automatic classification
Contextual replies
Forwarding
Templates
Features

Advanced features included

Cutting-edge technology for chatbots that actually convert.

01

Advanced conversational AI

Understands context, slang and typos, and replies naturally.

02

Multiple languages

Serves customers in Portuguese, English, Spanish and 50+ other languages.

03

Full integration

Connects to your CRM, ERP, e-commerce store, calendar and any other system.

04

Complete customization

Tone of voice, personality and replies aligned with your brand.

05

Detailed analytics

A dashboard with conversion, satisfaction and top-topic metrics.

06

Smart handoff

Transfers to a human agent at the right moment, with full context.

Industries

Chatbots for every industry

Success stories across many markets.

E-commerce

Product recommendations
Order tracking
Abandoned cart recovery
After-sales support

Healthcare

Appointment scheduling
Medication reminders
Symptom triage
Test results

Education

Enrollment and registration
Exam calendar
Content library
Student support

Real estate

Property catalog
Viewing scheduling
Mortgage simulation
Paperwork
IMPLEMENTATION

How do we build your chatbot?

A structured 4-week process.

1

Mapping

Conversation flow, use cases and required integrations.

Week 1
2

Development

Bot programming, AI training and interface design.

Week 2
3

Testing

Internal validation, user testing, adjustments and refinements.

Week 3
4

Launch

Production deployment, team training and 24/7 monitoring.

Week 4
85% automatic resolution · replies in under 2 seconds · 95% user satisfaction 24/7 monitoring
Frequently asked questions

Questions about chatbots

What is the difference between a chatbot and an AI agent?

Chatbots follow predefined flows and answer questions based on rules. AI agents are autonomous: they understand context, make decisions and carry out complex tasks. We offer both, depending on what you need.

Does the chatbot work 24 hours a day?

Yes! The chatbot stays online 24/7/365 with no breaks, holidays or downtime. You can set specific hours for features such as handoff to humans.

How much does it cost to build a chatbot?

Simple chatbots start at R$ 500/month (BRL). Advanced chatbots with conversational AI and multiple integrations range from R$ 1,500 to R$ 3,000/month. Development, hosting and maintenance are included.

Do I need the official WhatsApp API?

For professional business use, yes. We handle the entire WhatsApp Business API approval and setup for you. It takes 3 to 7 days.

Can the chatbot send images, videos and documents?

Yes! Depending on the platform, the chatbot can send and receive media (images, videos, audio, PDFs), create carousels, buttons, interactive lists and much more.

How does the chatbot learn new answers?

We have two approaches: (1) you send us the updates and we implement them, or (2) we set up supervised learning where you validate new answers suggested by the AI.

What if the chatbot does not know the answer?

The chatbot recognizes its limits and can: (1) ask for clarification, (2) suggest related topics, or (3) transfer to a human agent with the full conversation history.

Can I have the same chatbot on multiple platforms?

Yes! We build it once and deploy it to WhatsApp, Instagram, Messenger, your website and other platforms. Knowledge and behavior stay unified.

TECHNOLOGY IN ACTION
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Lana, IA da Rollin
Lana · IA da Rollin
Oi! Eu sou a Lana, a inteligência artificial da Rollin. Posso analisar o seu site ou tirar uma dúvida — quer conversar?