Data Deletion
Last updated: July 2026
This page explains how to request deletion of personal data processed by Rollin Serviços Digitais e Tecnologia LTDA (CNPJ 64.204.851/0001-39), "Agência Rollin", in compliance with the LGPD (Brazil's General Data Protection Law, Law No. 13,709/2018). It also serves as the data deletion instructions for Agência Rollin's apps and integrations on the Meta platform (WhatsApp Business Platform).
1. How to request deletion
Send your request through one of our official channels:
- Email: contato@agenciarollin.com with the subject "Data deletion";
- Official WhatsApp: +55 (19) 98339-9219, writing "I want to delete my data".
So we can find your records, please provide:
- Your full name;
- The phone number (with area code) and/or email linked to the data;
- Whether you were in contact with Agência Rollin directly or through a client company (tell us which one, if you know).
2. What is deleted
- Registration and contact data (name, phone number, email);
- History of conversations with our service channels and agents (including WhatsApp);
- Related records in our CRM and scheduling systems.
Exceptions: data that must be kept by law (for example, tax and contract records) is retained for the legal period, stored separately with restricted access, and deleted when that period ends.
3. Timeline and confirmation
We confirm receipt of your request within 2 business days and complete the deletion within 15 days, sending written confirmation through the same channel used for the request.
4. WhatsApp conversations
Messages exchanged with numbers operated by Agência Rollin are processed through the WhatsApp Business Platform (Meta). When you request deletion, we remove the history and related data from our systems. To stop receiving outbound messages, you can also reply "SAIR" (stop) at any time or block the number. Data processing carried out by Meta itself is governed by the Meta Privacy Policy.
5. Data processed on behalf of clients
When Agência Rollin processes your data on behalf of a client company (for example, an AI agent providing customer service for a clinic or hotel), that company is the data controller. In these cases, we forward your request to the responsible company and carry out the deletion in the systems we operate, keeping you informed of the progress.
6. More information
Full details on how we process data are available in our Privacy Policy. Data Protection Officer (DPO): Lais Lopes — contato@agenciarollin.com.
Frequently asked questions
How do I request deletion of my data from Agência Rollin?
Send an email to contato@agenciarollin.com with the subject "Data deletion" or write "I want to delete my data" on the official WhatsApp number +55 (19) 98339-9219.
What information should I include in my deletion request?
Provide your full name, the phone number (with area code) and/or email linked to the data, and whether you were in contact with Agência Rollin directly or through a client company, naming it if you know which one.
How long does it take for my data to be deleted?
Rollin confirms receipt within 2 business days and completes the deletion within 15 days, with written confirmation sent through the same channel as the request.
What data is deleted?
Registration and contact data, the history of conversations with our service channels and agents, including WhatsApp, and the related records in our CRM and scheduling systems are deleted.
Can any data be kept after a deletion request?
Yes, but only data that must be kept by law, such as tax and contract records. It is stored separately, with restricted access, and deleted when the legal retention period ends.
What if my data was processed on behalf of another company?
When Rollin processes your data on behalf of a client company, such as an AI agent answering for a clinic or hotel, it forwards the request to that company, carries out the deletion in the systems it operates and keeps you informed of the progress.
